Specialist – Global Operations Measurement Team

Facebook Ireland Limited

• Vendor Management Execution Lead:
o Define strategy to design a robust engagement framework for 20 markets & maintain a strong relationship with Vendor teams and cross-functional partners while driving key KPIs
o Empower all 3 vendor sites in America, Europe and Asia to deliver consistent business metrics through different programs such as training, recognition program
o Design communication strategy to reduce risk of information loss
• Training Execution Lead:
o Build a Strategic Approach to training
o Plan trainings to meet the needs of different pillars & XFN such as GTM Expansion (Fraud & Deception, Spam, Violence & Incitement...etc)
• APAC Regional Quality Lead:
o Lead root cause analysis (RCA) projects using large scale of data to identify key trends in product, policy and human errors insights and work with XFN such as Process team, Policy team, Engineering and Quality team to improve our operational system
o Manage operation and quality metrics across APAC markets to provide insights for XFN such as Engineer, Policy team mitigating risks for the platform & Facebook
• Diversity & Inclusion SME:
o Manage Diversity & Inclusion Program for a global team of nearly 50 people.
o Partner with EMEA training team to organise different trainings for team such as Managing Bias, Managing Inclusion (for management)

Founder

FRM Vietnam Group & Scholarship for Vietnamese students

- The first FRM (Financial Risk Management) Facebook Group in Vietnam
- Manage the member's registration and the posts related to the FRM exams, materials, jobs

Fraud Analysis Lead, Universal Store Risk

Microsoft Operations Ltd Pte

• Fraud analysis:
o Led Consumer team of 10. Be promoted as SMEs (Subject Matter Expert) for Consumer tenant within first 6 months. Top performance in a team of 20 analysts in terms of accuracy and efficiency
o Investigated global transactions and escalations from customers for both Consumer and Commercial tenants using available tools and techniques, detect and prevent fraudulent activities.
o Analyzed large sets of data to identify fraud patterns, especially patterns from Asian region (Japan, Australia, Vietnam...etc)
o Be the contact point for APAC team, liaise with global teams such as Engineering, Reporting, Enforcement in Europe, Mexico and the US regarding to system or tool issues and risk policy implementation.
• Quality & Training:
o Designed training schedule and content. Conducted training for 15 new analysts for Consumer tenant and followed up with their progress.
o Improved quality for APAC team in terms of accuracy and efficiency, analyzed data such as False Positive, False Negative, SLA (Service Level Agreement) to assist management's decision.

Accounts Executive, Finance Department

KHL Printing Co Ltd Pte

• Responsible for end-to-end financial management for 2 subsidiaries: KHL Chroma Graphics Pte Ltd and Photogenie Pte Ltd (B2B & B2C business, turnover S $3 million)
• Supported finance managers in reconciliation among cashbook, bank statements and GL for group auditing purpose
• Reviewed intercompany transactions for Holding company and 30 subsidiaries, identify misstatements and prepare reports

Audit Associate, Assurance Division

PricewaterhouseCoopers Vietnam Limited

• Performed audit services for clients operating in industries such as banking, manufacturing, hospitality and consulting in compliance with local and international accounting standards (e.g. US GAAP and IFRS)
• Liaised with clients to gather crucial information to be used as key inputs for reviewing and assessing the effectiveness of the clients’ financial planning and internal controls and delivered advice
• Performed trend analysis to identify significant variation in key P&L items i.e. sales and expense
• Analyzed and identified frauds and errors / operational risks as well as misstatements of financial information e.g. cash, payroll, sales, expense, other income, fixed assets